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The Cardservice
International Chargeback and Retrieval Department defends its merchants’
rights by making sure that the MasterCard or Visa dispute resolution
guidelines have been met when the cardholder-issuing banks send us
transaction receipt requests and contested transactions.
The Chargeback and Retrieval Department protects our merchants and reaches
favorable resolutions for them. To achieve this, the department reviews the
merchant's responses to transaction requests and contested transactions for
completeness and proper documentation. |
