Customer Support

Cardservice International supports our merchants 24 hours a day, 7 days a week, in 140 languages and dialects.

Through our Point-of-Sale (POS) Help Desk, Customer Service Department, LinkPoint Secure Payment Gateway support groups, dedicated merchant Web site—Mymerchantoffice.com—and automated voice systems, Cardservice International merchants have access to virtually unlimited assistance with their merchant accounts.
 

Get help 24/7 Cardservice International supports its merchants 24 hours a day, 7 days a week, in 140 languages and dialects.   View your account activity online Mymerchantoffice.com is Cardservice International’s dedicated Web site that allows our merchants to access their merchant account information online, 24 hours a day, 7 days a week.   Get technical help for your equipment The Cardservice International POS Help Desk answers questions about merchants’ point-of-sale (POS) processing equipment, 24 hours a day, 7 days a week, in more languages and dialects.   Find support for your secure payment gateway The HTML Support Group helps merchants with the setup of LinkPoint Central, LinkPoint Basic and Virtual LinkPoint—payment options offered through the LinkPoint Secure Payment Gateway. The API Support Group helps merchants implement LinkPoint Select API for transaction processing and manage shopping cart compatibility.   Access account information by telephone Our interactive voice response (IVR) allows merchants to access their deposit history, to order merchant statements and to connect to the voice authorization center.